Workiz vs FieldPulse (2026): which mid-tier tool fits?

What each one costs

Both hide the number, in different ways. Workiz lists three plans, Standard, Pro, and Ultimate, and every button is a request-pricing prompt. Owners and aggregators put Standard around $200-230 a month and Pro around $270, with the first 5 users included and each added member at $55/mo on Standard or $65/mo on Pro (as of August 2026, reported; the vendor page gates the figures). One service-business owner already on it summed up the tier jump plainly.

> "The upgraded price is $225 a month and that seems a bit steep."

That $225 report lines up with the reported Standard range, and it is the kind of receipt you get instead of a public price.

FieldPulse publishes nothing either, and its model is different: seat-based, bought upfront for a contract term. Seats come in two flavors, full-access and cheaper field-only, and the page confirms the rate "depends on what each seat needs access to." The number owners repeat is around $99 per user a month to start (as of August 2026, reported). The phone system (Engage), the pricebook, payments, and AI dispatching are priced as separate add-ons on top. So one tool bundles calling into a flat-ish base and the other charges per seat for depth, and neither shows you the bill until you talk to sales.

The seat math, run for your crew

Put your own headcount through both, because the models diverge fast. Workiz includes 5 users in the base, so a 1 to 3 person shop pays the same reported ~$200-230 and the phone stack rides along for free. An 8-person shop adds 3 seats at $55 each, about $165 on top, so roughly $365-395/mo on Standard, reported. Turn on AI answering (reported ~$200/mo, and it requires a phone plan) and a dispatch-heavy shop clears ~$565-595/mo, reported.

FieldPulse bills per seat from the first one. At the reported ~$99 starting rate, the real bill mixes full-access and cheaper field-only seats plus add-ons like Engage or the pricebook, so it is only knowable by quote. That is the point: this is quote-gated on both sides.

The crossover is the useful part. At small headcount, Workiz's five-included base can be the cheaper line AND bundle the calling a locksmith or garage-door shop was going to buy anyway. As you scale, Workiz's $55-65 seats and AI add-on stack up, while FieldPulse's field-only seats keep its per-head number in check. Match the curve to your growth, not to the intro price.

Phone-first versus depth-first

This is the real split. Workiz is a tool that treats the phone as the product, not a bolt-on the way most FSM tools do. The base plan carries a full phone system, call masking, two-way texting, and call recording, which for a call-driven shop is the whole draw. A locksmith operator put the everyday value of that in one line.

> "It even has built in call recording so you can sit there and play the conversation you had over the phone when a customer tells you that you quoted them $5 or whatever."

That is Workiz's home turf: locksmith, garage door, appliance repair, and dispatch HVAC, trades that win or lose on how fast they answer and track inbound calls and leads.

FieldPulse runs the other direction. Its pull is depth, one platform holding inventory, estimates, price books, job costing, custom forms, asset tracking, and project management, so an owner can run the back of the shop in the same place as the schedule. Shops shopping for that reach keep it on the list, like a solo appliance tech hunting for parts-inventory control.

> "I’ve looked at Field Pulse and Housecall Pro some but I’m sure there are others."

FieldPulse does sell a phone add-on (Engage), and Workiz does invoicing and scheduling, so this is a matter of center of gravity, not missing features. One is built around the call; the other is built around the workflow.

Where each one runs thin

Neither tool is all upside. Workiz's soft spot is cost as you grow and, in owner reviews, a paid experience that outpaces what a simple shop needs. Owners who came for the phone system still flag the bill, and smaller operators say the price outgrows them before the features do.

> "for organizing billings and jobs we use workiz but it looks a little out of my price range"

If you would leave the phone system off, you are paying for the one thing that sets Workiz apart and not using it.

FieldPulse's soft spots are the maturing edges and the sales-gated price. Depth means more surface area, and some pieces are still catching up. An operator moving over from Service Fusion liked the integrated approach but named a gap in the same breath.

> "I am moving from Service Fusion to Field Pulse as well. I created a Google Map with the territories, which is exactly what Service Fusion is using but it's integrated. Field Pulse said they are going to have a scheduling solution for tech profiles and areas coming out soon."

Owners cross-shopping the depth tier tend to gather receipts before committing, which is the sane move with a tool you cannot price online. Run a demo, price your exact seat mix, and test the back-office pieces you depend on before you sign a term.

Who should pick which

Pick Workiz if the phone is the business. Locksmith, garage-door, appliance, and dispatch HVAC shops that live on inbound calls get a built-in phone system, call recording, and call masking without buying a separate VoIP, and at one to five people the five-included base keeps the per-head cost sane. You accept quote-gated pricing and a bill that climbs with seats and AI add-ons. If you want the fuller rundown, our Workiz review and Workiz alternatives go deeper.

Pick FieldPulse if depth is the business. Multi-trade shops that want inventory, estimates, price books, job costing, and custom forms in one customizable platform get more per seat, and the cheaper field-only seats help the math for crews with more boots than desks. You trade a published price for a demo and accept a few still-maturing edges. Our FieldPulse review and FieldPulse alternatives cover the trade-offs.

The reader who should skip both: a solo or two-person shop that wants a clean quote-schedule-invoice loop at the lowest predictable price. Calling is not your bottleneck and you will not use FieldPulse's depth, so a published per-seat tool fits better. Start with our Workiz vs Jobber and FieldPulse vs Jobber breakdowns to see the simpler, cheaper lane.

What owners actually say